Our privacy policy is available here.
Doctors in the practice may be contacted during normal surgery hours. If the doctor is with a patient, a message will be taken and you will be advised by the reception staff when it is likely that the doctor will return your call. Your call will always be put through to the doctor in an emergency.
Our practice aims to ensure all patient messages or other communications including emails that require subsequent follow-up by a doctor or other staff member are responded to in a timely manner.
Our practice email account for patients and stakeholders for communication with our practice is admin@cairnswestmedical.com.au.
Only appropriate non-clinical matters are dealt with via email exchanges. No consulting or advisory services are conducted by email. This must be communicated face to face by a medical practitioner or another appropriate health professional unless there are exceptional circumstances.
This email account is routinely checked throughout the business day by a designated staff member. Email messages are forwarded to the appropriate team member for a response within 24 hours. Our practice uses SMS messaging to remind patients of their upcoming appointments. There is no medical or identifying information used in these messages.
Communication conducted with a patient via electronic means will be added to the patient’s medical record by the team member resolving the enquiry.
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