Our practice email account for patients and stakeholders for communication with our practice is email@example.com.
Only appropriate non-clinical matters are dealt with via email exchanges. No consulting or advisory services are conducted by email. This must be communicated face to face by a medical practitioner or another appropriate health professional unless there are exceptional circumstances.
This email account is routinely checked throughout the business day by a designated staff member. Email messages are forwarded to the appropriate team member for a response within 24 hours. Our practice uses SMS messaging to remind patients of their upcoming appointments. There is no medical or identifying information used in these messages.
Communication conducted with a patient via electronic means will be added to the patient’s medical record by the team member resolving the enquiry.